Positive Practice in Psychosis :: Local Services Specialist Care

Message from John Gartside Chairman of the 5 Boroughs Partnership NHS Trust

The Trust is part of our Community. We value the knowledge and experiences of services users, carers and our communities. We are committed to using them in all our decision-making processes. We promise to ask for the views of the people we serve and to be responsive to suggestions on how we can improve.

We are particularly proud of the work our staff do. We work closely with our partners to develop and deliver services that meet the community's needs. In a World of change we will continue to support them in maintaining the highest standards of personal performance and professionalism. The Trust tries to serve the community in the best way it possibly can. I hope that you will find this website useful.

The 5 Boroughs Call Centre

We also have a call centre available 24 hours a day, 365 days a year. It provides information bout mental health services across the 5 Boroughs area and advice on how to access mental health services provided by the Trust. You call on free phone 0800 0834323 or click the link below for more information.

The 5 Boroughs Partnership NHS Trust Call Centre was established in December 2002 and offers a range of services to Trust staff, service users, carers and the general public.

Lone Worker

This service is specifically designed to ensure the safety of Health Care Professionals within the 5 Boroughs who work out of hours (9-5). In order to register yourself as a lone worker you need to provide the following information:

Name, Place of Work and Contact Details

Make, Registration and Colour of your Car

Team Manager's name and Contact details

Name address and telephone number of the Client you are visiting

Known Risk Factors for the Client

Expected finish time

Is it a joint visit?

If a registered Lone Worker does not contact the Call Centre by an agreed time the Call Centre Operator(s) will immediately engage in the task of attempting to contact the worker to Assess their safety. If necessary we will contact the relevant team manager and/or the Emergency Services. In order to use this service please call: 0800-0834323

ECPA

Any care professional from the 5 Boroughs Partnership NHS Trust who requires access to E.C.P.A (Essential Care Programme Approach) can contact the call centre to register their Username and Caller Identifier.

The database holds confidential client information for known service users across the Trust. As well as detailing the basic demographic details of clients. All records have detailed risk assessments, relapse signatures and contingency plans for each client.

Our service offers 24 hour access to often vital patient information that is required at times of crisis or sudden relapse.

Information for Service Users and Carers

Service users, carers and the public can contact the call centre for advice about services across the 5 Boroughs on the 0800-0834323 (freephone number).

The Call Centre staff will listen to the Caller's needs and inform them which service they need as well as advice on how to access this service.

All calls are treated in the strictest of confidence

We hold on file details for all Mental Health, Learning Disabilities and Drugs & Alcohol Services within the 5 Boroughs. We also have details for agencies and services outside of the Trust, and for National Organisations and Charities.

Primary Care Trusts (PCTs)

Borough Councils

General hospitals

Each PCT is based around a number of GP practices. Their job is to provide primary and community services and to make sure that the right specialist services are available. Local ones are Ashton, Leigh and Wigan PCT, Central Cheshire PCT, Halton PCT, Knowsley PCT, St Helens PCT and Warrington PCT

(We have very close links with Halton, Knowsley, St Helens, Warrington and Wigan Borough Councils. Their work includes Social Services e.g. Social Workers, Education e.g. Schools, Leisure e.g. swimming baths, Environmental Health e.g. Pest Control and Housing e.g. council houses.)

(e.g. Wigan Infirmary, Halton General Hospital and Warrington Hospital - This is where services such as accident & emergency depts, operating theatres & medical wards are based)

Local Businesses

Other Hospitals & Clinics

(We provide Occupational Health Services to local firms)

(These are NHS hospitals & clinics outside the 5 Boroughs area)

GPs (Your family doctor)

Further Education/Higher Education

(e.g. Wigan and Leigh College and Warrington College)

Service User Groups

5 Boroughs Partnership (NHS) Trust

Voluntary Organisations & Support Groups

(These groups are run by and for users of mental health and learning disability services.)

(these are un-paid national & local bodies who provide help & advice to patients and carers)

Chemists

Opticians

(They are usually in a shop.They supply medicines and give advice about them)

(They are in your ‘High Street’, they do eye tests and sell glasses and contact lenses)

Dentists

Carers

Other Health Care Providers

(They are in local practices & deal with problems with your teeth. They give dental advice, too)

(These are people who look after a friend or relative)

(These people provide health care but are not part of the NHS e.g.BUPA)